Effective Date: Jan 18, 2024
Thank you for choosing Scarlitt.com/Premiumscarlitt.com or Thankyouluci.com. This Refund Policy outlines our commitment to providing a fair and transparent refund process for our valued users.
- Refund Eligibility:
- Subscription fees are generally non-refundable.
- Refunds will only be issued in the following circumstances:
- Double charging of subscription fees.
- Erroneous charges after cancellation was requested.
- Cancellation and Access:
- Users have the right to cancel their subscription at any time.
- If cancellation occurs before the subscription period ends, users will retain access to the site until the originally scheduled end date of the subscription.
- Requesting Refunds:
- Users must submit refund requests within 5 days of the double charge or erroneous charge.
- Refund requests should be made through the designated support channels on our website.
Double Charging and Erroneous Charges
- Double Charging:
- In the event of a double charge, users are eligible for a full refund of the duplicated subscription fee.
- Refund requests must be supported by evidence of the double charge.
- Erroneous Charges After Cancellation:
- Users will be refunded if they experience charges after successfully canceling their subscription.
- Refund requests must be accompanied by proof of the cancellation request and subsequent charges.
- Downloadable Content and Consumables: No refunds will be provided for downloadable content or consumables purchased on the platform.
- Refund Approval: Refund requests meeting the eligibility criteria will be approved within 3 business days of submission.
- Refund Method: Approved refunds will be processed using the original payment method used for the subscription.
- Communication: Users will be notified via email of the approval or denial of their refund request.
For any questions or concerns regarding our refund policy, please contact our support team at [email protected] or through the support portal on our website.
Changes to Refund Policy
Scarlitt.com, Premiumscarlitt.com and Thankyouluci.com reserves the right to update or modify this refund policy at any time. Users will be notified of any changes through our website or via email.
This Refund Policy is designed to ensure fairness and transparency in our dealings with users. We appreciate your understanding and cooperation. If you have any questions or require assistance, please don’t hesitate to reach out to our support team.